FAQ

How long does it take to process and ship an order?

The processing time for your order typically ranges from 2 to 7 business days. After processing, the shipping time will depend on your chosen shipping method and destination. Please note that during peak seasons or holidays, processing times may be slightly longer.

Do you offer international shipping?

Yes, we ship internationally to most countries. However, shipping rates and times may vary based on the destination. During checkout, you will be provided with the available shipping options and costs for your specific location.

Can I track my order?

Absolutely! Once your order is fulfilled and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

What if I receive a defective or incorrect item?

We strive for excellence, but occasionally mistakes happen. If you receive a defective or incorrect item, please contact our customer support team within 14 days of receiving your order. We will be happy to assist you and arrange a replacement or refund.

Can I request a custom design?

Absolutely! We love working on custom designs. Please reach out to our customer support team with your requirements, and we'll be happy to discuss the possibilities and provide you with a quote.

What is your return and refund policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact our customer support team within 30 days of receiving your item(s). We will guide you through the return process and issue a refund once we receive the returned item(s) in their original condition.

Can I cancel or modify my order?

We aim to process and fulfill orders as quickly as possible. If you need to cancel or modify your order, please reach out to us within 24
hours. However, if your order has already entered the production phase, we may not be able to accommodate changes or cancellations.

How do I care for my printed apparel?

To ensure the longevity of your printed apparel, we recommend following the care instructions provided with your order. In general, machine wash your garments inside out with cold water, and tumble dry them on low or air-dry them. Avoid using bleach or harsh detergents as they may damage the print.

Do you offer wholesale pricing?

We do! Please reach out to our support team via the ‘Contact’ page to discuss MOQ thresholds and specific pricing with a member of our team.

How can I contact your support team?

If you have any additional questions or need further assistance, please don't hesitate to reach out! You can get in touch with us through our ‘Contact’ page. We aim to respond to all inquiries within 24-48 hours.